ABYC Launches New Online Course to Support its Service Management Certification
The American Boat & Yacht Council (ABYC) is proud to announce the launch of its latest online course offering: the ABYC/MRAA Service Management Certification.
In collaboration with the Marine Retailers Association of the Americas (MRAA), ABYC developed a shared certification exam and written study guide to meet the highest industry standards. Supporting the certification, this new online course, developed in partnership with Yamaha Marine, provides a comprehensive visual guide to real-world management practices.
The ABYC/MRAA Service Management course covers best practices in service business operations, staffing marine trades, and effective communication. It also offers problem-solving and conflict resolution techniques. Marinas, boatyards, engine shops, and marine dealerships will benefit from these skills, elevating their service departments' performance standards.
Read more on key topics covered.
The ABYC/MRAA Service Management Certification is now available for enrollment. Click here for more information or to register for the course.