MRAA, ABYC Launch Service Management Certification Program
The Marine Retailers Association of the Americas (MRAA) and the American Boat & Yacht Council (ABYC) have announced the all-new Service Management Certification program, which they partnered to develop. Staff from both organizations will be on hand December 4-7, at MRAA’s Dealer Week in Tampa, to celebrate the launch of the program, which represents a significant advancement in marine service management. For a sneak peek of what it offers, consider registering to attend the Service Management Special Event at Dealer Week, Monday, Dec. 4.
This robust program, which includes an 11-course online training program with downloadable workbook, a printed study guide, and a proctored exam, was created under the guidance of experienced service managers. Those professionals, including dealership and boatyard service managers and boat engine manufacturers, guided MRAA and ABYC’s curriculum development to address the many common pain points that service management faces, including workforce challenges, customer communication breakdowns, and efficiency and profitability killers.
To learn more about this Service Management Certification program, visit MRAA at mraa.com/servicecertification/ or ABYC at abycinc.org/servicemanagement.