NMMA Recognizes 57 Boat and Engine Manufacturers with Marine Industry Customer Satisfaction Index Awards

The NMMA announced today 57 recipients of the 2021 Marine Industry Customer Satisfaction Index (CSI) Awards for excellence in customer satisfaction. Award recipients were recognized this morning during NMMA’s Industry Breakfast at the Discover Boating® Miami International Boat Show®.

“The 2021 CSI Award recipients lead the recreational boating industry in product excellence and service in a climate where superior quality and consumer trust are essential to retaining customers,” noted Robert Newsome, senior vice president of operations for NMMA.  “We thank the boat and engine manufacturers for their dedication to customer satisfaction, ensuring that today’s boaters remain lifelong boaters.”

The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2021 and December 31, 2021.  Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed more than 175,000 customers.

The following companies, across 13 categories, were honored with 2021 CSI Awards for their efforts to increase customer satisfaction levels in the boating industry:

Aluminum Outboard Boats

  • G3
  • Lund Boat Company
  • Starcraft Marine
  • Tracker

Deck Boats

  • Hurricane
  • Regal Boats
  • Starcraft Marine

Fiberglass Bass Boats

  • Bass Cat Boats
  • Nitro
  • Ranger
  • Skeeter Products
  • Triton
Fiberglass Outboard Boats
  • Axopar Boats
  • Blackfin Boats
  • Boston Whaler
  • Chaparral Boats Inc.
  • EdgeWater Boats
  • Everglades Boats
  • Formula Boats
  • Grady-White Boats, Inc.
  • Jupiter Marine International
  • Monterey Boats
  • Nitro
  • Pathfinder Boats
  • Pursuit Boats
  • Regulator Marine
  • Robalo Boats
  • SeaVee Boats
  • Sportsman
  • Tahoe
  • Tiara Yachts

Inboard Express Cruiser Boats

  • Tiara Yachts

Inboard Watersports Boats

  • Centurion Boats
  • Supreme Boats
  • Nautique Boat Company, Inc.
  • MasterCraft Boat Company
  • Skier's Choice, Inc. - Moomba Boats
  • Skier's Choice, Inc. - Supra Boats
  • Tige Boats

Jet Boats

  • Yamaha Watercraft
Pontoon Boats
  • Avalon
  • Barletta Pontoon Boats
  • Bennington
  • Crest Pontoons
  • Crestliner Boats
  • Cypress Cay Pontoon Boats
  • Forest River, Inc.
  • G3
  • Godfrey Marine
  • Harris
  • Lowe Boat Company
  • Manitou Pontoon Boats
  • Ranger
  • Starcraft
  • Sun Tracker

PWC

  • Yamaha Watercraft

Sterndrive Bowrider Boats

  • Chaparral Boats Inc.
  • Chris-Craft
  • Formula Boats
  • Monterey Boats
  • Regal Boats

Sterndrive Cuddy and Express Boats

  • Formula Boats
  • Monterey Boats
  • Regal Boats

Inboard Engines

  • Ilmor
  • Indmar Marine Engines
  • Pleasurecraft Engine Group

Outboard Engines

  • Honda Marine
  • Suzuki Marine USA
  • Tohatsu America Corporation
  • Yamaha

For more information about the Marine Industry Customer Satisfaction Index program, please contact us at csisupport@rollick.io or 636.343.9988.