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As part of its re-imagined event experience, MRAA’s new Annual Conference and Expo, Dealer Week, will kick off with an immersive field trip opportunity on December 8^th in Tampa, Fla. Field trip participants will tour local businesses and gather lessons on customer experience, business operations and employee relations from brands that are innovating in those areas.

According to MRAA’s press release, MRAA conference veteran Valerie Ziebron of VRZ Consulting will act as host and provide additional insights throughout the experience. During the site visits, Ziebron will help participants draw connections between what they are learning at the Tampa-area businesses and the marine retail industry. Ziebron has spent more than two decades helping businesses through education and motivation, and she makes it a point to uncover best practice “golden nuggets” that help people flip the switch from reactive to proactive for greater profitability and customer loyalty. Over the years, she has delivered over 5,000 presentations and helped more than 1,000 small businesses.  Her clients have included Chrysler, General Motors, Yamaha Motor Company and many others.

The field trip is $249 for MRAA members and $299 for non-members. Attendees can register for the field trip by adding it to their cart at checkout or by editing their current event registration. Please reach out to the MRAA if you have any questions at 763-315-8043. 

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