Things That We Value at NMMA
Customer Focus (external and internal)
We treat each member/customer, business partner and co-worker with the same care and integrity we would expect as a customer. We understand that a dedicated focus on our members' and customers' changing needs is critical to our success.
Continuous Improvement
We work continually to improve our processes, help people do their jobs better, and produce higher quality at lower cost. We promote and recognize ongoing learning to improve our individual and organizational competencies.
Innovation and Creativity
We respond to challenges and opportunities with an entrepreneurial spirit by embracing new ideas and ways of doing things, by taking ownership of our work, and being accountable for outcomes.
Teamwork Reinforced by Good Hiring Practices
We seek to hire and retain the best people we can afford - people who are motivated and capable to do great things at NMMA. We strive to compensate our staff competitively. We are fixers - not finger-pointers. We succeed by helping other members of the team to succeed. We want staff to know that the way to get ahead is always prepare for the next job. This is done through training, looking for areas of responsibility and finding a vacuum and filling it in other ways. We also want communication with potential and new employees to be consistent, timely and accurate.
Open Communication
We encourage an environment that motivates people to speak up, exchange information and ideas openly, and provide timely responses through action, acknowledgement or feedback.
